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  • Search: subject:"importance€“performance analysis"
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Year of publication
Subject
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Customer satisfaction 84 Kundenzufriedenheit 79 Service quality 73 Dienstleistungsqualität 70 Importance-performance analysis 57 importance-performance analysis 51 Performance measurement 49 Performance-Messung 49 Holiday behaviour 24 IPA 24 Urlaubsverhalten 24 Quality management 22 Consumer behaviour 21 Konsumentenverhalten 21 Qualitätsmanagement 21 Tourism 19 Tourismus 19 Importance-performance analysis (IPA) 18 importance performance analysis 18 Hotel industry 17 Hotellerie 17 Tourism industry 16 Tourismuswirtschaft 16 service quality 16 China 11 Higher education institution 11 Hochschule 11 AHP approach 9 AHP-Verfahren 9 Coronavirus 9 Sustainable development 9 Beziehungsmarketing 8 Fuzzy sets 8 Fuzzy-Set-Theorie 8 Kano model 8 Measurement 8 Nachhaltige Entwicklung 8 Relationship marketing 8 Destination management 7 Destinationsmanagement 7
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Online availability
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Undetermined 122 Free 32 CC license 7
Type of publication
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Article 183 Book / Working Paper 3 Other 1
Type of publication (narrower categories)
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Article in journal 139 Aufsatz in Zeitschrift 139 research-article 13 Article 7 Conference paper 2 Konferenzbeitrag 2 review-article 2 Aufsatz im Buch 1 Book section 1 Case study 1 Conference Paper 1 Fallstudie 1
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Language
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English 164 Undetermined 23
Author
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Suresh, M. 7 Shahin, Arash 6 Tontini, Gerson 4 Wu, Hsin-Hung 4 Altintas, Volkan 3 Charaf, Karim 3 Han, Heesup 3 Kim, Jinkyung Jenny 3 Lai, Ivan K. W. 3 Rahmouni, Ahmed Fath-Allah 3 Sheng, Xiaojing 3 Shieh, Jiunn-I 3 Shirouyehzad, Hadi 3 Siguaw, Judy A. 3 Simpson, Penny M. 3 Sirakaya-Turk, Ercan 3 Albayrak, Tahir 2 Allbright, David 2 Antuchevičienė, Jurgita 2 Chang, Pi-Yun 2 Cho, Woo Jeong 2 Dabestani, Reza 2 Dalvand, Mohammad Reza 2 Djeri, Lukrecija 2 Dolinsky, Arthur L. 2 Eriksson, Henrik 2 Gao, Han 2 Goharshenasan, Ali 2 Gopakumar, Kavya 2 Grant, David B. 2 Hitchcock, Michael 2 Ho, Li-Hsing 2 Hu, Feng 2 Hu, Kai-Chieh 2 Huffman, Lynn 2 Jang, Da-hye 2 Johann, Maria 2 Joseph, Mathew 2 Kang, Shinyoung 2 Kim, Kyoung-Bae 2
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Institution
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National Research University Higher School of Economics 1 ToKnowPress 1 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 1
Published in...
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Tourism management : research, policies, practice 16 International journal of hospitality management 8 International journal of productivity and quality management : IJPQM 6 Total quality management & business excellence : an official journal of the European Society for Organisational Excellence 6 Journal of travel and tourism marketing 5 Quality & Quantity: International Journal of Methodology 4 Tourism analysis : an interdisciplinary tourism & hospitality journal 4 International Journal of Quality & Reliability Management 3 International journal of contemporary hospitality management 3 International journal of process management and benchmarking : IJPMB 3 International journal of quality & reliability management 3 Journal of air transport management 3 Tourism and hospitality research : the surrey quarterly review 3 American Journal of Business 2 Future Business Journal 2 Global Business & Finance Review (GBFR) 2 Global business and finance review 2 International Journal of Financial Services Management 2 International journal of services and operations management 2 International journal of services and operations management : IJSOM 2 Journal of hospitality marketing & management 2 Service business 2 The service industries journal 2 Tourism planning & development 2 Transport Policy 2 African journal of science, technology, innovation and development : AJSTID 1 Amfiteatru Economic Journal 1 Amfiteatru economic : an economic and business research periodical 1 Annals of Faculty of Economics 1 Australasian marketing journal 1 Benchmarking : an international journal ; BIJ 1 Benchmarking: An International Journal 1 Business Process Management Journal 1 Business Systems Research 1 Business process management journal 1 Central European Business Review 1 Central European business review : CEBR 1 Cleaner and responsible consumption 1 Disruptions, Diversity, and Ethics in Marketing : First International Conference on Advanced Marketing Practice (ICoAMP), Almeria, Spain, April 18-19, 2024 1 Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics 1
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Source
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ECONIS (ZBW) 140 RePEc 22 Other ZBW resources 16 EconStor 8 BASE 1
Showing 31 - 40 of 187
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Importance-performance analysis based balanced scorecard for performance evaluation in higher education institutions: An integrated fuzzy approach
Nazari-Shirkouhi, Salman; Mousakhani, Saeed; Tavakoli, … - In: Journal of Business Economics and Management (JBEM) 21 (2020) 3, pp. 647-678
specified in order to improve the performance and policy making by the importance-performance analysis (IPA). Therefore, the …
Persistent link: https://www.econbiz.de/10015401756
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Development of start-ups risk assessment framework during COVID-19 era
Sreenivasan, Aswathy; Suresh, M. - In: International journal of business innovation and … 36 (2025) 1, pp. 1-18
Persistent link: https://www.econbiz.de/10015358547
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Assessment framework for green HRM practices
Subramanian, Nagamani; Suresh, M. - In: International journal of business excellence : IJBEX 35 (2025) 4, pp. 401-423
Persistent link: https://www.econbiz.de/10015408055
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Importance and performance analysis on the investor's choice of an offshore mutual fund and a bank channel in Taiwan
Hsieh, Kuan-Mien; Pan, Frank - In: International journal of finance & banking studies : JJFBS 8 (2019) 3, pp. 1-12
Persistent link: https://www.econbiz.de/10012150728
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Factors affecting prospective entrepreneurs to utilize e-marketplace : a study of business school students in Indonesia
Hatammimi, Jurry; Purnama, Sintyas Dita - 2022
Persistent link: https://www.econbiz.de/10012887792
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Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
Quan, Lanji; Kim, Jinkyung Jenny; Han, Heesup - In: Journal of travel and tourism marketing 39 (2022) 6, pp. 535-554
Persistent link: https://www.econbiz.de/10014234582
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Using hotel reviews to assess hotel frontline employees' roles and performances
Hu, Feng; Trivedi, Rohit; Teichert, Thorsten - In: International journal of contemporary hospitality management 34 (2022) 5, pp. 1796-1822
Persistent link: https://www.econbiz.de/10013412103
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The service quality of travel service centers in international airports in Taiwan
Sun, Kuo-Shun; Huang, Hsiao-Han - In: Journal of air transport management 105 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013427115
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Using importance-performance analysis, goal difficulty and the Kano model to prioritize improvements in the quality of home delivery logistics services
Hu, Kai-Chieh; Chia, Kai-Chieh; Lu, Mingying; Liang, Ya-Lan - In: The international journal of logistics management 33 (2022) 2, pp. 477-498
Persistent link: https://www.econbiz.de/10013429509
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Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June; Yi, Youjae - In: Total quality management & business excellence 33 (2022) 15, pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
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