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  • Search: subject:"importance€“performance analysis"
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Year of publication
Subject
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Customer satisfaction 84 Kundenzufriedenheit 79 Service quality 73 Dienstleistungsqualität 70 Importance-performance analysis 57 importance-performance analysis 51 Performance measurement 49 Performance-Messung 49 Holiday behaviour 24 IPA 24 Urlaubsverhalten 24 Quality management 22 Consumer behaviour 21 Konsumentenverhalten 21 Qualitätsmanagement 21 Tourism 19 Tourismus 19 Importance-performance analysis (IPA) 18 importance performance analysis 18 Hotel industry 17 Hotellerie 17 Tourism industry 16 Tourismuswirtschaft 16 service quality 16 China 11 Higher education institution 11 Hochschule 11 AHP approach 9 AHP-Verfahren 9 Coronavirus 9 Sustainable development 9 Beziehungsmarketing 8 Fuzzy sets 8 Fuzzy-Set-Theorie 8 Kano model 8 Measurement 8 Nachhaltige Entwicklung 8 Relationship marketing 8 Destination management 7 Destinationsmanagement 7
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Online availability
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Undetermined 122 Free 32 CC license 7
Type of publication
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Article 183 Book / Working Paper 3 Other 1
Type of publication (narrower categories)
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Article in journal 139 Aufsatz in Zeitschrift 139 research-article 13 Article 7 Conference paper 2 Konferenzbeitrag 2 review-article 2 Aufsatz im Buch 1 Book section 1 Case study 1 Conference Paper 1 Fallstudie 1
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Language
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English 164 Undetermined 23
Author
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Suresh, M. 7 Shahin, Arash 6 Tontini, Gerson 4 Wu, Hsin-Hung 4 Altintas, Volkan 3 Charaf, Karim 3 Han, Heesup 3 Kim, Jinkyung Jenny 3 Lai, Ivan K. W. 3 Rahmouni, Ahmed Fath-Allah 3 Sheng, Xiaojing 3 Shieh, Jiunn-I 3 Shirouyehzad, Hadi 3 Siguaw, Judy A. 3 Simpson, Penny M. 3 Sirakaya-Turk, Ercan 3 Albayrak, Tahir 2 Allbright, David 2 Antuchevičienė, Jurgita 2 Chang, Pi-Yun 2 Cho, Woo Jeong 2 Dabestani, Reza 2 Dalvand, Mohammad Reza 2 Djeri, Lukrecija 2 Dolinsky, Arthur L. 2 Eriksson, Henrik 2 Gao, Han 2 Goharshenasan, Ali 2 Gopakumar, Kavya 2 Grant, David B. 2 Hitchcock, Michael 2 Ho, Li-Hsing 2 Hu, Feng 2 Hu, Kai-Chieh 2 Huffman, Lynn 2 Jang, Da-hye 2 Johann, Maria 2 Joseph, Mathew 2 Kang, Shinyoung 2 Kim, Kyoung-Bae 2
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Institution
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National Research University Higher School of Economics 1 ToKnowPress 1 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 1
Published in...
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Tourism management : research, policies, practice 16 International journal of hospitality management 8 International journal of productivity and quality management : IJPQM 6 Total quality management & business excellence : an official journal of the European Society for Organisational Excellence 6 Journal of travel and tourism marketing 5 Quality & Quantity: International Journal of Methodology 4 Tourism analysis : an interdisciplinary tourism & hospitality journal 4 International Journal of Quality & Reliability Management 3 International journal of contemporary hospitality management 3 International journal of process management and benchmarking : IJPMB 3 International journal of quality & reliability management 3 Journal of air transport management 3 Tourism and hospitality research : the surrey quarterly review 3 American Journal of Business 2 Future Business Journal 2 Global Business & Finance Review (GBFR) 2 Global business and finance review 2 International Journal of Financial Services Management 2 International journal of services and operations management 2 International journal of services and operations management : IJSOM 2 Journal of hospitality marketing & management 2 Service business 2 The service industries journal 2 Tourism planning & development 2 Transport Policy 2 African journal of science, technology, innovation and development : AJSTID 1 Amfiteatru Economic Journal 1 Amfiteatru economic : an economic and business research periodical 1 Annals of Faculty of Economics 1 Australasian marketing journal 1 Benchmarking : an international journal ; BIJ 1 Benchmarking: An International Journal 1 Business Process Management Journal 1 Business Systems Research 1 Business process management journal 1 Central European Business Review 1 Central European business review : CEBR 1 Cleaner and responsible consumption 1 Disruptions, Diversity, and Ethics in Marketing : First International Conference on Advanced Marketing Practice (ICoAMP), Almeria, Spain, April 18-19, 2024 1 Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics 1
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Source
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ECONIS (ZBW) 140 RePEc 22 Other ZBW resources 16 EconStor 8 BASE 1
Showing 51 - 60 of 187
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Prioritization of internal marketing practices according to their influence on employee satisfaction by comparing IPA and AIPA
Davras, Özgür - In: International journal of hospitality management 122 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015071698
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Development of assessment framework for process agility in internet of things projects
Patil, Madhukar Rajaram; Suresh, M. - In: International journal of process management and … 16 (2024) 1, pp. 36-59
Persistent link: https://www.econbiz.de/10015064378
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Revising importance-performance analysis : a new synthetic service quality indicator applied to the tourist apartment industry
Martín, Juan Carlos; Mendoza, Cira; Román, Concepción - In: Tourism analysis : an interdisciplinary tourism & … 23 (2018) 3, pp. 337-350
Persistent link: https://www.econbiz.de/10011929581
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Rural revitalization: sustainable strategy for the development of cultural landscape of traditional villages through optimized IPA approach
Zhang, Qunsong; Kim, Eunyoung; Yang, Cuixia; Cao, Fucun - In: Journal of Cultural Heritage Management and Sustainable … 13 (2021) 1, pp. 66-86
strategy by importance-performance analysis (IPA) methods. However, traditional and modified IPA methods do not accurately …
Persistent link: https://www.econbiz.de/10014848019
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Feeling (un)welcome in Switzerland : the perception of commercial hospitality by domestic and international tourists
Steffen, Angela; Stettler, Jürg; Huck, Lukas - In: Tourism and hospitality research : THR 21 (2021) 1, pp. 44-60
Persistent link: https://www.econbiz.de/10012426199
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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
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Decision-making based on citizens' standpoint : an importance-performance analysis of smart city indicators
Silva-da-Nóbrega, Pedro Ivo; Chim-Miki, Adriana Fumi - In: International journal of management and decision making … 20 (2021) 2, pp. 144-162
Persistent link: https://www.econbiz.de/10012514574
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Identifying and improving customer preferences of frozen tuna for the export market
Oey, Elia; Puspitasari, Pande Putu Maharani; Fransiska, … - In: International journal of productivity and quality … 39 (2023) 4, pp. 512-535
Persistent link: https://www.econbiz.de/10014364126
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Readiness assessment for change in primary healthcare due to COVID-19 pandemic
Thomas, Albi; Suresh, M. - In: International journal of services and operations … 45 (2023) 4, pp. 552-568
Persistent link: https://www.econbiz.de/10014364443
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Comparing two ways of integrating fuzzy Kano and importance performance analysis : with a case study in a beauty clinic
Oey, Elia; Librianne, Grisella; Elvira, Elvira; Irawan, … - In: International journal of productivity and quality … 38 (2023) 3, pp. 285-311
Persistent link: https://www.econbiz.de/10014313412
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