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Search: subject:"importance€“performance analysis"
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Customer satisfaction
84
Kundenzufriedenheit
79
Service quality
73
Dienstleistungsqualität
70
Importance-performance analysis
57
importance-performance analysis
51
Performance measurement
49
Performance-Messung
49
Holiday behaviour
24
IPA
24
Urlaubsverhalten
24
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22
Consumer behaviour
21
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21
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21
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19
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19
Importance-performance analysis (IPA)
18
importance performance analysis
18
Hotel industry
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17
Tourism industry
16
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16
service quality
16
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11
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Fuzzy sets
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Nachhaltige Entwicklung
8
Relationship marketing
8
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7
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Undetermined
122
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32
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7
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Suresh, M.
7
Shahin, Arash
6
Tontini, Gerson
4
Wu, Hsin-Hung
4
Altintas, Volkan
3
Charaf, Karim
3
Han, Heesup
3
Kim, Jinkyung Jenny
3
Lai, Ivan K. W.
3
Rahmouni, Ahmed Fath-Allah
3
Sheng, Xiaojing
3
Shieh, Jiunn-I
3
Shirouyehzad, Hadi
3
Siguaw, Judy A.
3
Simpson, Penny M.
3
Sirakaya-Turk, Ercan
3
Albayrak, Tahir
2
Allbright, David
2
Antuchevičienė, Jurgita
2
Chang, Pi-Yun
2
Cho, Woo Jeong
2
Dabestani, Reza
2
Dalvand, Mohammad Reza
2
Djeri, Lukrecija
2
Dolinsky, Arthur L.
2
Eriksson, Henrik
2
Gao, Han
2
Goharshenasan, Ali
2
Gopakumar, Kavya
2
Grant, David B.
2
Hitchcock, Michael
2
Ho, Li-Hsing
2
Hu, Feng
2
Hu, Kai-Chieh
2
Huffman, Lynn
2
Jang, Da-hye
2
Johann, Maria
2
Joseph, Mathew
2
Kang, Shinyoung
2
Kim, Kyoung-Bae
2
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National Research University Higher School of Economics
1
ToKnowPress
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
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Tourism management : research, policies, practice
16
International journal of hospitality management
8
International journal of productivity and quality management : IJPQM
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of travel and tourism marketing
5
Quality & Quantity: International Journal of Methodology
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
International Journal of Quality & Reliability Management
3
International journal of contemporary hospitality management
3
International journal of process management and benchmarking : IJPMB
3
International journal of quality & reliability management
3
Journal of air transport management
3
Tourism and hospitality research : the surrey quarterly review
3
American Journal of Business
2
Future Business Journal
2
Global Business & Finance Review (GBFR)
2
Global business and finance review
2
International Journal of Financial Services Management
2
International journal of services and operations management
2
International journal of services and operations management : IJSOM
2
Journal of hospitality marketing & management
2
Service business
2
The service industries journal
2
Tourism planning & development
2
Transport Policy
2
African journal of science, technology, innovation and development : AJSTID
1
Amfiteatru Economic Journal
1
Amfiteatru economic : an economic and business research periodical
1
Annals of Faculty of Economics
1
Australasian marketing journal
1
Benchmarking : an international journal ; BIJ
1
Benchmarking: An International Journal
1
Business Process Management Journal
1
Business Systems Research
1
Business process management journal
1
Central European Business Review
1
Central European business review : CEBR
1
Cleaner and responsible consumption
1
Disruptions, Diversity, and Ethics in Marketing : First International Conference on Advanced Marketing Practice (ICoAMP), Almeria, Spain, April 18-19, 2024
1
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
1
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ECONIS (ZBW)
140
RePEc
22
Other ZBW resources
16
EconStor
8
BASE
1
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61
Assessment framework for lean-sustainable HRM practices
Subramanian, Nagamani
;
Suresh, M.
- In:
International journal of process management and …
13
(
2023
)
4
,
pp. 527-552
Persistent link: https://www.econbiz.de/10014314017
Saved in:
62
Enhancing the competitiveness of Korea's container shipping industry through structural improvements
Ko, Byoung-Wook
;
Kim, Juhyeoun
;
Choi, Young-Jae
;
Kil, …
- In:
Maritime policy & management
47
(
2020
)
1
,
pp. 57-72
Persistent link: https://www.econbiz.de/10012210354
Saved in:
63
A two-dimensional approach to assessing the impact of port selection factors on port competitiveness using the Kano model
Min, Ho-key
;
Park, Byung-In
- In:
Maritime economics & logistics : a quarterly scientific …
22
(
2020
)
3
,
pp. 353-382
Persistent link: https://www.econbiz.de/10012303440
Saved in:
64
Impacts of service robots on service quality
Chiang, Ai-Hsuan
;
Trimi, Silvana
- In:
Service business
14
(
2020
)
3
,
pp. 439-459
Persistent link: https://www.econbiz.de/10012304296
Saved in:
65
Keep up the good work in research universities : an
importance-performance
analysis
Siti Falindah Padlee
;
Reimers, Vaughan
;
Safiek Mokhlis
; …
- In:
Australasian marketing journal
28
(
2020
)
2
,
pp. 128-138
Persistent link: https://www.econbiz.de/10012253940
Saved in:
66
Perceptions of stopover destinations during long haul air travel : a mixed methods research approach in four countries
Pike, Steven
;
Kotsi, Filareti
- In:
Tourism analysis : an interdisciplinary tourism & …
25
(
2020
)
2/3
,
pp. 261-272
Persistent link: https://www.econbiz.de/10012438158
Saved in:
67
Exploring service quality combining Kano model and
importance-performance
analysis
: customer satisfaction of luxury housing service management
Wu, Tai-Hsi
;
Weng, Shao-Jen
;
Pan, Ruei-Bin
;
Kim, Seung-Hwan
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012256818
Saved in:
68
The Total Landed Cost Concept. Begging for Answers
Pumpe, Andreas
;
Vallée, Franz
-
2015
and the
importance-performance
analysis
(IPA) was applied. IPA is an effective tool that simultaneously analyses quality …
Persistent link: https://www.econbiz.de/10012143083
Saved in:
69
Towards Successful Cloud Ordering Service
Chen, Yan-Kwang
;
Chen, Yi-Ju
;
Chiu, Fei-Rung
;
Wang, Cheng-Yi
- In:
Business Systems Research
6
(
2015
)
1
,
pp. 1-21
integrates E-commerce Systems (ECS) Success model and
Importance-Performance
Analysis
(IPA) into empirical research of the …
Persistent link: https://www.econbiz.de/10011272290
Saved in:
70
Can community-based tourism contribute to sustainable development? : evidence from residents’ perceptions of the sustainability
Lee, Tsung Hung
;
Jan, Fen-Hauh
- In:
Tourism management : research, policies, practice
70
(
2019
),
pp. 368-380
Persistent link: https://www.econbiz.de/10011949868
Saved in:
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