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  • Search: subject:"importance€“performance analysis"
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Year of publication
Subject
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Customer satisfaction 84 Kundenzufriedenheit 79 Service quality 73 Dienstleistungsqualität 70 Importance-performance analysis 57 importance-performance analysis 51 Performance measurement 49 Performance-Messung 49 Holiday behaviour 24 IPA 24 Urlaubsverhalten 24 Quality management 22 Consumer behaviour 21 Konsumentenverhalten 21 Qualitätsmanagement 21 Tourism 19 Tourismus 19 Importance-performance analysis (IPA) 18 importance performance analysis 18 Hotel industry 17 Hotellerie 17 Tourism industry 16 Tourismuswirtschaft 16 service quality 16 China 11 Higher education institution 11 Hochschule 11 AHP approach 9 AHP-Verfahren 9 Coronavirus 9 Sustainable development 9 Beziehungsmarketing 8 Fuzzy sets 8 Fuzzy-Set-Theorie 8 Kano model 8 Measurement 8 Nachhaltige Entwicklung 8 Relationship marketing 8 Destination management 7 Destinationsmanagement 7
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Online availability
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Undetermined 122 Free 32 CC license 7
Type of publication
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Article 183 Book / Working Paper 3 Other 1
Type of publication (narrower categories)
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Article in journal 139 Aufsatz in Zeitschrift 139 research-article 13 Article 7 Conference paper 2 Konferenzbeitrag 2 review-article 2 Aufsatz im Buch 1 Book section 1 Case study 1 Conference Paper 1 Fallstudie 1
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Language
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English 164 Undetermined 23
Author
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Suresh, M. 7 Shahin, Arash 6 Tontini, Gerson 4 Wu, Hsin-Hung 4 Altintas, Volkan 3 Charaf, Karim 3 Han, Heesup 3 Kim, Jinkyung Jenny 3 Lai, Ivan K. W. 3 Rahmouni, Ahmed Fath-Allah 3 Sheng, Xiaojing 3 Shieh, Jiunn-I 3 Shirouyehzad, Hadi 3 Siguaw, Judy A. 3 Simpson, Penny M. 3 Sirakaya-Turk, Ercan 3 Albayrak, Tahir 2 Allbright, David 2 Antuchevičienė, Jurgita 2 Chang, Pi-Yun 2 Cho, Woo Jeong 2 Dabestani, Reza 2 Dalvand, Mohammad Reza 2 Djeri, Lukrecija 2 Dolinsky, Arthur L. 2 Eriksson, Henrik 2 Gao, Han 2 Goharshenasan, Ali 2 Gopakumar, Kavya 2 Grant, David B. 2 Hitchcock, Michael 2 Ho, Li-Hsing 2 Hu, Feng 2 Hu, Kai-Chieh 2 Huffman, Lynn 2 Jang, Da-hye 2 Johann, Maria 2 Joseph, Mathew 2 Kang, Shinyoung 2 Kim, Kyoung-Bae 2
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Institution
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National Research University Higher School of Economics 1 ToKnowPress 1 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 1
Published in...
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Tourism management : research, policies, practice 16 International journal of hospitality management 8 International journal of productivity and quality management : IJPQM 6 Total quality management & business excellence : an official journal of the European Society for Organisational Excellence 6 Journal of travel and tourism marketing 5 Quality & Quantity: International Journal of Methodology 4 Tourism analysis : an interdisciplinary tourism & hospitality journal 4 International Journal of Quality & Reliability Management 3 International journal of contemporary hospitality management 3 International journal of process management and benchmarking : IJPMB 3 International journal of quality & reliability management 3 Journal of air transport management 3 Tourism and hospitality research : the surrey quarterly review 3 American Journal of Business 2 Future Business Journal 2 Global Business & Finance Review (GBFR) 2 Global business and finance review 2 International Journal of Financial Services Management 2 International journal of services and operations management 2 International journal of services and operations management : IJSOM 2 Journal of hospitality marketing & management 2 Service business 2 The service industries journal 2 Tourism planning & development 2 Transport Policy 2 African journal of science, technology, innovation and development : AJSTID 1 Amfiteatru Economic Journal 1 Amfiteatru economic : an economic and business research periodical 1 Annals of Faculty of Economics 1 Australasian marketing journal 1 Benchmarking : an international journal ; BIJ 1 Benchmarking: An International Journal 1 Business Process Management Journal 1 Business Systems Research 1 Business process management journal 1 Central European Business Review 1 Central European business review : CEBR 1 Cleaner and responsible consumption 1 Disruptions, Diversity, and Ethics in Marketing : First International Conference on Advanced Marketing Practice (ICoAMP), Almeria, Spain, April 18-19, 2024 1 Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics 1
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Source
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ECONIS (ZBW) 140 RePEc 22 Other ZBW resources 16 EconStor 8 BASE 1
Showing 61 - 70 of 187
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Assessment framework for lean-sustainable HRM practices
Subramanian, Nagamani; Suresh, M. - In: International journal of process management and … 13 (2023) 4, pp. 527-552
Persistent link: https://www.econbiz.de/10014314017
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Enhancing the competitiveness of Korea's container shipping industry through structural improvements
Ko, Byoung-Wook; Kim, Juhyeoun; Choi, Young-Jae; Kil, … - In: Maritime policy & management 47 (2020) 1, pp. 57-72
Persistent link: https://www.econbiz.de/10012210354
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A two-dimensional approach to assessing the impact of port selection factors on port competitiveness using the Kano model
Min, Ho-key; Park, Byung-In - In: Maritime economics & logistics : a quarterly scientific … 22 (2020) 3, pp. 353-382
Persistent link: https://www.econbiz.de/10012303440
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Impacts of service robots on service quality
Chiang, Ai-Hsuan; Trimi, Silvana - In: Service business 14 (2020) 3, pp. 439-459
Persistent link: https://www.econbiz.de/10012304296
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Keep up the good work in research universities : an importance-performance analysis
Siti Falindah Padlee; Reimers, Vaughan; Safiek Mokhlis; … - In: Australasian marketing journal 28 (2020) 2, pp. 128-138
Persistent link: https://www.econbiz.de/10012253940
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Perceptions of stopover destinations during long haul air travel : a mixed methods research approach in four countries
Pike, Steven; Kotsi, Filareti - In: Tourism analysis : an interdisciplinary tourism & … 25 (2020) 2/3, pp. 261-272
Persistent link: https://www.econbiz.de/10012438158
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Exploring service quality combining Kano model and importance-performance analysis : customer satisfaction of luxury housing service management
Wu, Tai-Hsi; Weng, Shao-Jen; Pan, Ruei-Bin; Kim, Seung-Hwan - In: International journal of services, economics and management 11 (2020) 1, pp. 71-95
Persistent link: https://www.econbiz.de/10012256818
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The Total Landed Cost Concept. Begging for Answers
Pumpe, Andreas; Vallée, Franz - 2015
and the importance-performance analysis (IPA) was applied. IPA is an effective tool that simultaneously analyses quality …
Persistent link: https://www.econbiz.de/10012143083
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Towards Successful Cloud Ordering Service
Chen, Yan-Kwang; Chen, Yi-Ju; Chiu, Fei-Rung; Wang, Cheng-Yi - In: Business Systems Research 6 (2015) 1, pp. 1-21
integrates E-commerce Systems (ECS) Success model and Importance-Performance Analysis (IPA) into empirical research of the …
Persistent link: https://www.econbiz.de/10011272290
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Can community-based tourism contribute to sustainable development? : evidence from residents’ perceptions of the sustainability
Lee, Tsung Hung; Jan, Fen-Hauh - In: Tourism management : research, policies, practice 70 (2019), pp. 368-380
Persistent link: https://www.econbiz.de/10011949868
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