Janssen, Matthijs; Castaldi, Carolina; Alexiev, Alexander - Eindhoven Centre for Innovation Studies (Ecis), … - 2014
For both managers and policy makers involved in innovation, capability failures regarding development of new services … provide clarity by operationalizing a set of dynamic service innovation capabilities (DSICs). We first review how existing … can be conceptualized according to the so-called synthesis approach to service innovation by capturing insights on the …