Willcocks, Leslie; Hindle, John; Stanton, Matt; Smith, John - 2024
Innovation -- Chapter 8 Intelligent Automation/AI: The Value Potential -- Chapter 9 Intelligent Automation in Banking -- Chapter … 10 Challenges and Customer Experience in Utilities -- Chapter 11 Risk and Intelligent Automation in Insurance -- Chapter … automation and digital transformation. It provides a real-world journey map of automation, from RPA through to intelligent …