Cross‐functional teams are vital decision‐making units in supply chain management, and scholars emphasize the need to understand how team processes shape performance improvement. Despite promising research on communication within cross‐functional teams, scant attention has been paid to...

Studying the interactions occurring within groups is an interesting way of broaching group dynamics and collective work. After an analysis of existing coding grids and their limits and a study based on many recorded group experiences, we built a new coding instrument which enables to code...