Butkouskaya, Vera; Oyner, Olga; Kazakov, Sergey - In: Journal of Economics, Finance and Administrative Science 28 (2023) 56, pp. 319-334
): consistency, interactivity and connectivity, as predictors of positive customer evaluation (product and retail service … IMC consistency positively impacts product and service satisfaction. However, the effect of IMC interactivity was only … (consistency, interactivity and connectivity) on product and service satisfaction. …