The introduction of new technology presents a unique set of challenges which are unlike from any other change process. It brings itself changes which directly impacts user's performance and their day to day activities. Due to its profound impact on the user, they tend to have certain...

In the competitive era, Information Technology (IT) is an integral part of the system and Government domain is no exception due to its advantage. Public Distribution System (PDS) is one such application, through which Government in India ensures food security to its citizen. But the traditional...