Chang, Kuo-Chien - In: Industrial Management & Data Systems 115 (2015) 2, pp. 332-352
effects of tour leader performance and customer flow experience in the travel agency sector. Design/methodology/approach – A … performance and customer flow experience in the model, only the tour leader performance is confirmed that moderates the … that, reflecting the mediating role of perceived value and the moderating role of tour leader performance, indicates the …