Cet article présente une expérience naturelle où une commune française a décidé de sanctionner financièrement les parents venant chercher leurs enfants avec retard dans les centres de loisirs communaux. Après un an de mise en oeuvre de ce dispositif, contrairement aux conclusions...

This thesis addresses several issues raised by the introduction in France of economic incentives such as pay-For-Performance applied to general practice. These incentive schemes are designed to improve the quality of care, but they are discussed both in terms of effectiveness and potential side...

Since a long time, companies have tried to involve the consumer in the production of service. These approaches are highly increasing and advocate a new view of consumers, not as passive receptacles for offerings but as true market partners. This participation is a relatively recent area of...