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Balanced scorecard-based analysis of customer expectations for cosmetology services : a hybrid decision modeling approach
Delen, Dursun
;
Dorokhov, Oleksandr
;
Dorokhova, Liudmyla
; …
- In:
Journal of management analytics
7
(
2020
)
4
,
pp. 532-563
Persistent link: https://www.econbiz.de/10012384226
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