Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places...

Purpose Advanced big data analysis and machine learning methods are concurrently used to unleash the value of the data generated by government hotline and help devise intelligent applications including automated process management, standard construction and more accurate dispatched orders to...

Purpose Question answering (QA) answers the questions asked by people in the form of natural language. In the QA, due to the subjectivity of users, the questions they query have different expressions, which increases the difficulty of text retrieval. Therefore, the purpose of this paper is to...

Purpose This paper aims to identify and understand changing research themes within this field and apply a novel technique for text mining. Design/methodology/approach Statistical text mining methods are applied as an approach to bibliographic analysis to nearly 30 years of papers published in...

Purpose This study aims to present a framework for automatically collecting, cleaning and analyzing text (news articles, in this case) to provide valuable decision-making information to destination management organizations. Keeping a record of certain aspects of the projected destination image...

Purpose This paper aims to expand the scope and mitigate the biases of extant archival indexes. Design/methodology/approach The authors use automatic entity recognition on the archives of the Dutch East India Company to extract mentions of underrepresented people. Findings The authors release an...

Purpose The purpose of this paper is to expand and analyze deeply customer emotions, concretize the levels of positive or negative emotions with the aim of using machine learning methods, and build a model to identify customer emotions. Design/methodology/approach The study proposed a customer...