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  • Search: subject:"negative WOM"
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Year of publication
Subject
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Negative WOM 2 Banks 1 Blame 1 Brand Hate 1 Causal attributions 1 Consumer Behaviour 1 Corporate social irresponsibility 1 Irresponsible lending 1 Negative Emotions 1 Reconciliation 1
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Online availability
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Free 2 CC license 1
Type of publication
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Article 2
Type of publication (narrower categories)
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Article in journal 1 Aufsatz in Zeitschrift 1 research-article 1
Language
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English 1 Portuguese 1
Author
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Amaro, Suzanne 1 Silva, Rémi 1 Zasuwa, Grzegorz 1
Published in...
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Consumer behavior review : CBR 1 Social Responsibility Journal 1
Source
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ECONIS (ZBW) 1 Other ZBW resources 1
Showing 1 - 2 of 2
Cover Image
Is there any excuse for wrongdoing? The moderating role of perceived reasons for bank irresponsibility in blame appraisal and WOM recommendations
Zasuwa, Grzegorz - In: Social Responsibility Journal 20 (2023) 5, pp. 845-860
Purpose This study aims to outline the role of causal attributions in consumer responses to irresponsible corporate behaviour. Specifically, this paper presents a moderated mediation model that explains how four types of perceived motives behind an irresponsible action shape corporate blame and...
Persistent link: https://www.econbiz.de/10015356360
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Cover Image
Antecedentes e consequências do brand hate : uma revisão da literatura
Silva, Rémi; Amaro, Suzanne - In: Consumer behavior review : CBR 5 (2021) 2, pp. 278-287
Persistent link: https://www.econbiz.de/10012590945
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