Bar{\i}\c{s} Ata; Mieghem, Jan A. Van - In: Management Science 55 (2009) 1, pp. 115-131
We investigate how dynamic resource substitution in service systems impacts capacity requirements and responsiveness. Inspired by the contrasting network strategies of FedEx and United Parcel Service (UPS), we study when two service classes (e.g., express or regular) should be served by...
