Levy, Yann; Sabri, Ouidade - In: Qualitative Market Research: An International Journal 27 (2024) 3, pp. 366-387
Purpose This study aims to introduce and define the concept of phygital brand community (PBC). It discusses the potential conflicts that can arise from engaging in multiple PBCs and propose an enriched netnographic methodological approach to explore the role of PBC engagement overlap and its...