Neuro‐linguistic‐programming (NLP) is the art and science of personal excellence and genius. Neuro being a person’s neurology, the mind and body working as one, our minds affect our bodies and vice versa, and sometimes they do not work well together, i.e. when we get ill through...

In today’s scenario, even after achieving ISO certification, quality is still wanting. There is always a gap in people adhering to the standards. The aim of this paper is to discuss the use of neuro linguistic programming (NLP) in aiding total quality management (TQM). 5S and kaizen are...