Secundo, Giustina; De Beer, Christle; Passiante, Giuseppina - In: Measuring Business Excellence 20 (2016) 3, pp. 42-54
premises, this study aims to develop a Maturity Model to measure, through non-monetary indicators, the efficiency of TTOs … is adopted to determine the priorities and weights of the non-monetary indicators because they are ambiguous. Findings …