Purpose – The purpose of this paper is to explore the effect of calculative, affective and normative commitment on bank … affective and normative commitment of customers has strong influence in developing rapport, whereas the impact of customers … customer satisfaction, and by considering the influence of normative commitment on customer-employee rapport in financial …

positively or negatively influenced overall OC, affective commitment, continuance commitment and normative commitment. Practical …

normative commitment). The target population of this study consisted of academic staffs of one of the faculty in a public … for training and benefits of training) the affective and normative commitment components of the organisational commitment … normative commitment, the best predictor was availability of training. Research limitations/implications – Although this study …

appear to be affectively committed to the relationship with the provider, whereas calculative and normative commitment are …