Today, product and service quality is a major concern in both private and public sector organizations since it serves as a means of facing global competition. However, we do not know exactly how organizational commitment of operational employees is related to the total quality management (TQM)...

Purpose – The purpose of this paper is to look at the issue of perceived ease of use of a web‐based customer relationship management system and consider the role of organizational commitment as a possible antecedent. Design/methodology/approach – Data for this study were collected from...

The paper at hand is the first that explores the notion of attachment orientations, i.e. attachment anxiety and attachment avoidance, influencing individual attachment towards an organization, i.e. employees’ affective, normative and continuance commitment. Findings of a questionnaire survey...

Individuals shall commit to an organization from a reciprocity and social exchange point of view; and serve organizational purposes such as adopting extra-role behaviors, goals and targets voluntarily. Organizational commitment gains importance in the literature since it has affirmative outcomes...

Human resources have become the key source of competitive advantage for the organizations that strive in challenging environments. In order to retain and satisfy their employees, organizations should design their human resource (HR) functions and practices consistent with the expectations of...