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Search: subject:"open systems model"
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open systems model
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Agency theory
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employee - customer links
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Bowen, David E.
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Schneider, Benjamin
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Yoon, Hyung Joon
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Advances in developing human resources : ADHR
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Service Science
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Toward agentic HRD : a translational model of Albert Bandura's human agency theory
Yoon, Hyung Joon
- In:
Advances in developing human resources : ADHR
21
(
2019
)
3
,
pp. 335-351
Persistent link: https://www.econbiz.de/10012056037
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2
Modeling the Human Side of Service Delivery
Schneider, Benjamin
;
Bowen, David E.
- In:
Service Science
1
(
2009
)
3
,
pp. 154-168
We present an
open
systems
model
that describes the processes and systems whose cumulative effects shape the human side …
Persistent link: https://www.econbiz.de/10010990699
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