Shilenge, Musa; Telukdarie, Arnesh - In: Journal of Industrial Engineering and Management (JIEM) 14 (2021) 3, pp. 457-476
Purpose: Since inception in the 1970s, Operational Technology (OT) systems were designed to operate in isolation from … framework can be integrated into the operational technology domain. Design/methodology/approach: A qualitative desk research … (ITIL) can be integrated and adapted into the operational technology domain to facilitate management of OT in a service …