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~person:"Walsh, Gianfranco"
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Beziehungsmarketing
27
Relationship marketing
27
Consumer behaviour
14
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9
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9
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7
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English
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Walsh, Gianfranco
Bruhn, Manfred
113
Homburg, Christian
108
Kumar, V.
81
Huber, Frank
55
Verhoef, Peter C.
55
Han, Heesup
54
Herrmann, Andreas
49
Drydakis, Nick
47
Piller, Frank T.
47
Bauer, Hans H.
46
Hollebeek, Linda D.
45
Stauss, Bernd
44
Krafft, Manfred
42
Palmatier, Robert W.
40
Gil Saura, Irene
38
Mattila, Anna S.
38
Kraus, Sascha
35
Hippner, Hajo
33
Smith, Alan D.
33
Stock-Homburg, Ruth
33
Wiedmann, Klaus-Peter
33
Mittal, Vikas
32
Svensson, Göran
32
Van den Poel, Dirk
32
Wilde, Klaus D.
32
Thaichon, Park
31
Neslin, Scott A.
30
Prentice, Catherine
30
Reichwald, Ralf
30
Loureiro, Sandra Maria Correia
29
Ruyter, Ko de
29
Sheth, Jagdish N.
29
Töpfer, Armin
29
Evanschitzky, Heiner
28
Georgi, Dominik
28
Grewal, Dhruv
28
Matzler, Kurt
28
Reinartz, Werner J.
28
Agnihotri, Raj
27
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Gottfried Wilhelm Leibniz Universität Hannover
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Journal of business research : JBR
4
Jahrbuch der Absatz- und Verbrauchsforschung
3
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2
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2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
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1
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1
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ECONIS (ZBW)
30
RePEc
1
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1
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
2
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
3
Relationships among immigrant consumers' cultural
orientation
, innovativeness and opinion leadership
Walsh, Gianfranco
- In:
International marketing review
39
(
2022
)
1
,
pp. 80-104
Persistent link: https://www.econbiz.de/10013169635
Saved in:
4
How to create successful customer experiences? : an empirical investigation of drivers and outcomes and the development of a practical-oriented measurement concept
Labenz, Franziska
-
2019
Persistent link: https://www.econbiz.de/10012019951
Saved in:
5
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
6
Unintended reward costs : the effectiveness of customer referral reward programs for innovative products and services
Dose, David
;
Walsh, Gianfranco
;
Beatty, Sharon E.
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
3
,
pp. 438-459
Persistent link: https://www.econbiz.de/10012107178
Saved in:
7
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
8
Investigating links between cultural
orientation
and culture outcomes : immigrants from the former Soviet Union to Israel and Germany
Dose, David
;
Walsh, Gianfranco
;
Ruvio, Ayalla
;
Segev, Sigal
- In:
Journal of business research : JBR
82
(
2018
),
pp. 281-289
Persistent link: https://www.econbiz.de/10011771896
Saved in:
9
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
10
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
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