Search Results - subject:"outcome-based control"

Unlocking emotional labor : how organizational control systems shape frontline service employees' emotional labor

Hur, Won-Moo; Park, Hyewon; Chung, June-ho - In: Journal of service theory and practice 34 (2024) 6, pp. 915-940

Persistent link: https://www.econbiz.de/10015198402

Unlocking emotional labor: how organizational control systems shape frontline service employees’ emotional labor

Hur, Won-Moo; Park, Hyewon; Chung, June-ho - In: Journal of Service Theory and Practice 34 (2024) 6, pp. 915-940

employees (FLEs). Drawing on the stimulus–organism–response (S-O-R) theory, we hypothesized that two control systems, an outcome-based … control system (OBCS) and a behavior-based control system (BBCS), trigger work engagement rather than organizational …

Persistent link: https://www.econbiz.de/10015352778

How to lead and control IT outsourcing projects in data-rich environments : a vendor's perspective

Jia, Qining; Wei, Zelong; Du, Zhanhe; Sun, Lulu - In: IEEE transactions on engineering management : EM ; a … 71 (2024), pp. 6233-6244

by vendors’ transformational leadership and outsourcers’ outcome-based control. This study contributes to the literature …

Persistent link: https://www.econbiz.de/10015412865

Contribution of sales control in salespeople's creative selling : work engagement as a mediator

Park, Hyewon; Hur, Won-Moo; Kang, Seongho - In: Journal of retailing and consumer services 75 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014372536

How and when does job crafting contribute to franchised restaurant managers' service performance? : the moderation of headquarter control systems

Hur, Won-Moo; Shin, Yuhyung; Hwang, Hansol - In: Journal of service theory and practice 32 (2022) 3, pp. 378-399

Persistent link: https://www.econbiz.de/10013273024

Salesforce control systems : a review of studies

Fatima, Zoha - In: International journal of business excellence : IJBEX 23 (2021) 2, pp. 188-225

Persistent link: https://www.econbiz.de/10012506654

Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior

Hur, Won-Moo; Moon, Tae Won; Kim, Minsung - In: Service business 15 (2021) 4, pp. 639-665

Persistent link: https://www.econbiz.de/10012794103

Relationships between salesforce control systems and salesforce performance : a review of studies

Fatima, Zoha; Azam, M. Khalid - In: The marketing review 17 (2017) 4, pp. 451-468

Persistent link: https://www.econbiz.de/10011861391

Exploring the relationship among servant leadership, intrinsic motivation and performance in an industrial sales setting

Bande, Belén; Fernández-Ferrín, Pilar; Varela-Neira, … - In: Journal of Business & Industrial Marketing 31 (2016) 2, pp. 219-231

proactivity. Additionally, the use of outcome-based control mechanisms enhances the positive effects of SL on salespeople …

Persistent link: https://www.econbiz.de/10014843861

Exploring the relationship among servant leadership, intrinsic motivation and performance in an industrial sales setting

Bande, Belén; Fernández-Ferrín, Pilar; Varela Neira, … - In: The journal of business & industrial marketing 31 (2016) 2, pp. 219-231

Persistent link: https://www.econbiz.de/10011486512