Search Results - subject:"pain points"

Eliminating customer experience pain points in complex customer journeys through smart service solutions

Holz, Heiko F.; Becker, Marc; Blut, Markus; Paluch, Stefanie - In: Psychology & marketing 41 (2024) 3, pp. 592-609

Persistent link: https://www.econbiz.de/10014467620

Eliminating customer experience pain points in complex customer journeys through smart service solutions

Holz, Heiko F.; Becker, Marc; Blut, Markus; Paluch, Stefanie - In: Psychology & Marketing 41 (2023) 3, pp. 592-609

intricate setting often gives rise to experiential pain points for customers. To investigate this phenomenon within the context … 7192 online airport reviews. In Studies 1a and 2a, we explore the crucial pain points that travelers encounter throughout … their airport journey. Complementing these insights, Studies 1b and 2b assess the impact of the identified pain points on …

Persistent link: https://www.econbiz.de/10014525715

Pain points and challenges of core return management among German and French automotive aftermarket companies

Klapalová, Alena; Plaček, Michal; Škapa, Radoslav; … - In: European journal of international management : EJIM 23 (2024) 1, pp. 158-179

Persistent link: https://www.econbiz.de/10015060812

Detecting pain points from user-generated social media posts using machine learning

Salminen, Joni; Mustak, Mekhail; Corporan, Juan; Jung, … - In: Journal of interactive marketing 57 (2022) 3, pp. 517-539

Persistent link: https://www.econbiz.de/10015424224

The journey of unicorn uber from San Francisco to international disruption

Barot, Haresh; Chhaniwal, Poonam V. - In: Asian journal of management cases : AJMC 15 (2018) 1, pp. 82-91

Persistent link: https://www.econbiz.de/10011954862