Search Results - subject:"passenger' satisfaction"

Fuzzy inference system for forecasting non-aeronautical revenues considering the customer experience

Silva, Lenice Mirian da; Bandeira, Michelle C. G. S. P.; … - In: Journal of air transport management : a new … 118 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10015078441

Passenger satisfaction with cleanliness and other service quality dimensions and gender as a moderator: Evidence from Indian Railways

Vasanthi, Magheswari Gopal; Soundrarajan, Vasanthi; … - In: Cogent Business & Management 10 (2023) 1, pp. 1-21

and passenger satisfaction is studied. The data was collected from 544 passengers in the Tiruchirappalli railway station … variables and passenger satisfaction. We also studied gender as a moderator in the relationship between the five service quality … dimensions and passenger satisfaction. The results indicate that gender moderates the relationship between tangibility and …

Persistent link: https://www.econbiz.de/10014527316

The impact of service orientation and airport service quality on passenger satisfaction and image : evidence from Indonesia

Usman, Agus; Azis, Yudi; Harsanto, Budi; Azis, Anton Mulyono - In: Logistics 7 (2023) 4, pp. 1-18

Background: Airport service quality and service orientation are important aspects of managing passenger satisfaction … airport image through passenger satisfaction as an intervention variable. Methods: The survey was conducted on 356 passengers … satisfaction, and airport image. Moreover, service quality also has a positive effect on passenger satisfaction and the airport …

Persistent link: https://www.econbiz.de/10014454821

Passenger satisfaction with cleanliness and other service quality dimensions and gender as a moderator : evidence from Indian Railways

Vasanthi, Magheswari Gopal; Soundrarajan, Vasanthi; … - In: Cogent business & management 10 (2023) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10014468686

Influence of passenger flow at the station entrances on passenger satisfaction amid COVID-19

Sidorchuk, Roman; Lukina, Anastasia; Markin, Ilya; … - In: Journal of Open Innovation: Technology, Market, and … 6 (2020) 4, pp. 1-26

Railway stations are centers of mass accumulation of people. Additional regulations change the intensity of the flow of visitors and the time of entering the station. Delays become an essential factor affecting the perceived satisfaction with all services at stations. This paper analyzes the...

Persistent link: https://www.econbiz.de/10012620459

Influence of passenger flow at the station entrances on passenger satisfaction amid COVID-19

Sidorchuk, Roman; Lukina, Anastasia; Markin, Ilya; … - In: Journal of open innovation : technology, market, and … 6 (2020) 4/150, pp. 1-26

Persistent link: https://www.econbiz.de/10012389062

The influence of service quality and passenger satisfaction towards electric train services (ETS): A PLS-SEM approach

In: Foundations of Management 11 (2019) 1, pp. 57-64

becoming major determinants of passenger satisfaction towards Electric Train Services (ETS). The significance of this study is … to investigate the relationship between service quality dimensions and passenger satisfaction towards ETS. Data gathered … affecting the passenger satisfaction towards ETS. In addition, service quality can also define the significant relationship …

Persistent link: https://www.econbiz.de/10012601071

The influence of service quality and passenger satisfaction towards electric train services (ETS) : a PLS-SEM approach

Azmi Mat; Norliza Saiful Bahry; Nur Liana Kori; Zarina … - In: Foundations of Management : the journal of Warsaw … 11 (2019) 1, pp. 57-64

Persistent link: https://www.econbiz.de/10012024183

The hybrid airline model : generating quality for passengers

Avram, Bogdan - In: Expert journal of business and management 5 (2017) 2, pp. 149-154

Persistent link: https://www.econbiz.de/10011791401

Perceived service quality and customer loyalty: The mediating effect of passenger satisfaction in the Nigerian airline industry

Rahim, A. Ganiyu - In: International Journal of Management and Economics 52 (2016) 1, pp. 94-117

and loyalty. The relationship between passenger satisfaction and loyalty towards the airlines was also found to be … quality does influence passenger satisfaction, and by extension, loyalty to the airlines. Thus, improvement of service quality …

Persistent link: https://www.econbiz.de/10015192058