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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
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The puzzle of experience vs. memory : peak-end theory and strategic gamification design in M-commerce
Li, Manning
;
Jiang, Zhenhui
;
Ma, Guanghui
- In:
Information & management : the internat. journal of …
60
(
2023
)
2
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014303267
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Surprise, anticipation, and sequence effects in the design of experiential services
Dixon, Michael J.
;
Victorino, Liana
;
Kwortnik, Robert J.
; …
- In:
Production and operations management : an international …
26
(
2017
)
5
,
pp. 945-960
Persistent link: https://www.econbiz.de/10011705505
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