Search Results - subject:"perceived services"

Equating the expected and perceived service quality : A comparison between public and private healthcare service providers

Shabbir, Asma; Malik, Shahab Alam; Janjua, Saquib Yusaf - In: International Journal of Quality & Reliability Management 34 (2017) 8, pp. 1295-1317

-sectional study revealed significant quality gaps between the expected and perceived services of public and private healthcare service … of overall perceived service quality from their counterparts. Perceived services were found better in terms of physician …

Persistent link: https://www.econbiz.de/10014801695

Equating the expected and perceived service quality : a comparison between public and private healthcare service providers

Shabbir, Asma; Malik, Shahab Alam; Janjua, Saquib Yusaf - In: International journal of quality & reliability management 34 (2017) 8, pp. 1295-1317

Persistent link: https://www.econbiz.de/10011754352

Quality of healthcare service delivery in public sector hospitals: a case study based on Western Province in Sri Lanka

Dasanayaka, S.W.S.B.; Gunasekera, G.S.P.; Sardana, G.D. - In: World Review of Entrepreneurship, Management and … 8 (2012) 2, pp. 148-164

patients and the perceived services. These gaps are high in rural, peripheral hospitals compared with the teaching, national …

Persistent link: https://www.econbiz.de/10010670124