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How consumers respond to service failures caused by algorithmic mistakes : the role of algorithmic interpretability
Chen, Changdong
- In:
Journal of business research : JBR
176
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014550349
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When post hoc explanation knocks : consumer responses to explainable AI recommendations
Chen, Changdong
;
Tian, Allen Ding
;
Jiang, Ruochen
- In:
Journal of interactive marketing
59
(
2024
)
3
,
pp. 234-250
Persistent link: https://www.econbiz.de/10015158232
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