Search Results - subject:"priority queue"

A study on M/G/1 preemptive priority retrial queue with Bernoulli working vacations and vacation interruption

Rajadurai, P. - In: International journal of process management and … 9 (2019) 2, pp. 193-215

Persistent link: https://www.econbiz.de/10012051838

Optimising key performance indicator adherence with application to emergency department congestion

Li, Na; Stanford, David A.; Sharif, Azaz B.; Caron, … - In: European journal of operational research : EJOR 272 (2019) 1, pp. 313-323

Persistent link: https://www.econbiz.de/10011942031

Strategic bidding in a discrete accumulating priority queue

Abeywickrama, Raneetha; Haviv, Moshe; Oz, Binyamin; … - In: Operations research letters 47 (2019) 3, pp. 162-167

Persistent link: https://www.econbiz.de/10012017636

An efficient implementation of a static move descriptor-based Local search heuristic

Beek, Onne; Raa, Birger; Dullaert, Wout; Vigo, Daniele - In: Computers & operations research : and their … 94 (2018), pp. 1-10

Persistent link: https://www.econbiz.de/10011825837

Managing customer expectations and priorities in service systems

Yu, Qiuping; Allon, Gad; Bassamboo, Achal; Iravani, Seyed - In: Management science : journal of the Institute for … 64 (2018) 8, pp. 3942-3970

Persistent link: https://www.econbiz.de/10011900071

An expected coverage model with a cutoff priority queue

Yoon, Soovin; Albert, Laura A. - In: Health care management science 21 (2018) 4, pp. 517-533

Persistent link: https://www.econbiz.de/10011933819

Dual bounds of a service level assignment problem with applications to efficient pricing

Pavlin, J. Michael - In: European journal of operational research : EJOR 262 (2017) 1, pp. 239-250

Persistent link: https://www.econbiz.de/10011785739

Multi-server accumulating priority queues with heterogeneous servers

Li, Na; Stanford, David A. - In: European journal of operational research : EJOR 252 (2016) 3, pp. 866-878

Persistent link: https://www.econbiz.de/10011472354

A empirical study of a novel managing customer power model and business performance in the mobile service industry

Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843

Persistent link: https://www.econbiz.de/10010432347

An empirical study of a novel managing customer power model and business performance in the mobile service industry

Alotaibi, Youseef; Liu, Fei - In: Business Process Management Journal 20 (2014) 6, pp. 816-843

/methodology/approach – A new numerical model to improve CS service waiting time according to their priority queue class, particularly customers … in the high priority queue class will be proposed. To validate the proposed numerical model, a call centre at the …

Persistent link: https://www.econbiz.de/10014688509