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  • Search: subject:"proactive services"
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Year of publication
Subject
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Customer satisfaction 2 Kano model 2 Personality traits 2 Proactive services 2 Service design 2 Beziehungsmarketing 1 Dienstleistungsinnovation 1 Dienstleistungsqualität 1 Kundenzufriedenheit 1 Personality trait 1 Persönlichkeitsmerkmal 1 Quality management 1 Qualitätsmanagement 1 Relationship marketing 1 Service innovation 1 Service quality 1 Virtual environment 1 context information 1 context-aware computing 1 ontology language 1 proactive services 1
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Online availability
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Free 2 Undetermined 1
Type of publication
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Article 3
Type of publication (narrower categories)
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Article 1 Article in journal 1 Aufsatz in Zeitschrift 1
Language
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English 2 Undetermined 1
Author
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Rau, Daniel 2 Röglinger, Maximilian 2 Wenninger, Annette 2 Chen, Ming-Zhi 1 Chen, Shui-Li 1 Lin, Bo-Gang 1
Published in...
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Electronic Markets 1 New Mathematics and Natural Computation (NMNC) 1
Source
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ECONIS (ZBW) 1 EconStor 1 RePEc 1
Showing 1 - 3 of 3
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Improving customer satisfaction in proactive service design
Wenninger, Annette; Rau, Daniel; Röglinger, Maximilian - In: Electronic Markets 32 (2022) 3, pp. 1399-1418
As an emergent variant of digital and smart services, proactive services (PAS) do not wait for customers to make the …
Persistent link: https://www.econbiz.de/10015271521
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Cover Image
Improving customer satisfaction in proactive service design : a Kano model approach
Wenninger, Annette; Rau, Daniel; Röglinger, Maximilian - 2022
Persistent link: https://www.econbiz.de/10013463446
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Research on Proactive Services Based on Context Rules in Virtual Environment
Chen, Ming-Zhi; Lin, Bo-Gang; Chen, Shui-Li - In: New Mathematics and Natural Computation (NMNC) 10 (2014) 02, pp. 177-185
-tree algorithm is applied to automatically generate the context rules of VE. Third, the polymorphic proactive services model based on … context rules is designed. Finally, an example is given to illustrate how to apply context rule-inference to realize proactive … services. The experiment demonstrates the correctness and effectiveness of the above mentioned algorithm and model. …
Persistent link: https://www.econbiz.de/10010779421
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