Given the continuous global degradation of the Earth's ecosystem due to unsustainable human activity, it is increasingly important for enterprises to evaluate the effects they have on the environment. Consequently, assessing the impact of business processes on sustainability is becoming an...

Purpose With shorter product cycles and a growing number of knowledge-intensive business processes, time consumption is a highly relevant target factor in measuring the performance of contemporary business processes. This research aims to extend prior research on the effects of knowledge...