Petry, Lukas F.; Moormann, Jürgen - In: Business systems research : a system view accross … 11 (2020) 3, pp. 63-77
promising ways how payment-enabled services in the context of connected cars can be designed based on the process thinking … connected car through process thinking. The use case studied is validated afterwards with industry experts following a semi … options enables consistent implementation of customer centricity in terms of process thinking. …
