This paper is about service productivity and perceived service quality. Both a high service productivity and a high customer perceived quality are two main drivers of good performances in service companies and they simultaneously occur as a consequence of a synergy of several drivers such as...

This paper investigates the revenue management of securities companies by estimating an industry-level frontier production function with the use of unique Japanese financial data. The empirical results suggest several important implications. First, and contrary to a widespread view, operating...

This paper investigates the revenue management of securities companies by estimating an industry-level frontier production function with the use of unique Japanese financial data. The empirical results suggest several important implications. First, and contrary to a widespread view, operating...

Zusammenfassung Der Beitrag schildert die Effekte partieller Antwortverweigerung auf die Ergebnisse multivariater statistischer Analysen anhand von Produktivitätsschätzungen auf Betriebsdatenebene. Als Datenbasis dient das IAB-Betriebspanel aus dem Jahr 2000, wobei fehlende Daten mit Hilfe des...