Arduini, Davide; Zanfei, Antonello - In: Telecommunications Policy 38 (2014) 5, pp. 476-495
Public e-services are a broad and growing research field in which scholars and practitioners from different domains are … involved. However, the increasing attention devoted to public e-services only partially captures the extreme variety of aspects …. The paper aims to develop a meta-analysis of the literature on the delivery, diffusion, adoption and impact of public e-services …