Arduini, Davide; Zanfei, Antonello - Facoltà di Economia, Università degli Studi di Urbino - 2011
Public e-services are a broad and growing research field in which scholars and practitioners from different domains are … involved. However, the increasing attention devoted to public e-services only partially captures the extreme variety of aspects …. The paper aims to develop a meta-analysis of the literature on the delivery, diffusion, adoption and impact of public e-services …