Purpose: The purpose of this research is to underscore the influence exerted by organizational culture on the organizational performance of Small and Medium-sized Manufacturing Enterprises (SMEs), leveraging the mediation of Total Quality Management (TQM) interventions and benchmarking...

Purpose: Nowadays, the healthcare sector is shifting towards a new management model more oriented to patients. This transformation necessitates the promotion of better coordination among various healthcare services. Consequently, this entails a revision of their Balanced Scorecard framework to...

Purpose: The purpose of this paper is to explore how the operational capabilities for pay-per-outcome business model are deployed in the context of indoor environment. In the past decade, product-service systems have attracted interest from various industries as firms seek new ways to create...

The objective of this technical note is to inform the governments of Bulgaria, Croatia, Poland, and Romania about ongoing efforts and opportunities to strengthen AQM governance to achieve better air quality in these countries. To this end, the note develops a framework by which to assess...

There is a lack of understanding of what may drive gender disparities in healthcare utilization and outcomes. We present novel evidence on the impact of physician-patient gender match on healthcare quality using standardized patients (SPs) in an experiment, and collected interactions between SPs...

Despite growing evidence of gender disparities in healthcare utilization and health outcomes, there is a lack of understanding of what may drive such differences. We present novel evidence on the impact of physician-patient gender match on healthcare quality using the standardized patients (SPs)...

We estimate the impact of international standards certification on the export performance of firms in a developing economy using a unique panel data from Pakistan's textile and apparel sector. To address endogeneity, we implement a novel instrumental variable strategy that leverages the...

This study investigates how strategic innovation influences operational quality, focusing on the mediating effects of transformational and transactional leadership, as well as process innovation, within manufacturing organizations in Colombia. It employs structural equation modeling to analyze...