Purpose: Once operational benefits of Six Sigma are well recognized in literature, this research advances the strategic advantages of this initiative. Thus, this paper analyses how dynamic capabilities (DCs) mediates the relationship between Six Sigma implementation and organizational...

This study seeks to develop an institutional theory-based model to analyze quality management in Turkish higher education using the partial least squares structural equation modeling (PLS-SEM) technique, which is widely used in exploratory research and theory development. The model is used to...

A management system refers to what an organization does to manage its structures, processes, activities and resources in order that its products or services meet the organization’s objectives, such as satisfying the customer’s quality requirements, complying with regulations and/or meeting...

The operations management literature has recently begun to analyze how novel data sources help practitioners better understand product demand. We extend this stream of research by analyzing how air quality, a prominent environmental factor that has received little attention in prior studies, can...

This paper presents the issues on the formation of the innovation policy of a road transport enterprise. The innovation policy is a key factor in the construction of a general strategy of the enterprise, i.e. the basic foundation for the subsequent development of the process and network...

This research aims to study factors that can affect employee performance and to explain the influences factors that affect employee performance. Four hundred sets of questionnaires were used for data collection. Descriptive statistics such as frequency, percentage, mean, standard deviation...

This study sets out to explore the Critical Success Factors (CSFs) necessary for Total Quality Management (TQM) implementation in hotels. It also aims to classify participating hotels into groups based on their TQM adoption by using cluster analysis. A quantitative survey method was applied....

Various CRM software programmes have been introduced by big companies to create reliable solutions to provide the best service for customers and to receive customer feedback which helps develop the company's products. However, one of the hardest decisions for a company is choosing the best...

Agile approach and its practices are becoming more and more critical to many organisations in the face of accelerating global competitive pressure and customers' growing demands. While agility promises to bring values to business, organisations are facing a range of challenges in their agile...

The calculation of quality costs is an objective for many institution . Generous principles of TQM are an attraction for many institution . The possibility of calculating quality costs under TQM implementation is a challenge. The purpose of this paper is to present a quality costing methods...