Here's a groundbreaking book that offers you a powerful new methodology for business continuity management - an approach designed to bind and enhance risk management, disaster prevention, and disaster recovery efforts to an optimum level of efficiency. This unique resource features a...

No matter how perfect a project plan may be on paper, it is worthless if nobody actually uses it. This innovative guide shows you how to ensure that your team has the process capabilities needed to successfully carry out any project plan you put to paper. By using the SEI's Capability Maturity...

The focus on organisational excellence in the first instance must be excellence, defined by The Australian Concise Oxford Dictionary as "surpassing merit; thing in which persons etc. excel," where to excel is to "be superior". To be excellent one must exceed the existing, to "do more than is...

Cover -- Half Title -- Title Page -- Copyright Page -- Contents -- List of Figures -- Introduction -- Acknowledgements -- 1 The Business Case for Measurement -- Return on investment in customer service -- Measurement and service strategy -- What to measure -- Timing your measurement -- Assess...

The purpose of this document is to facilitate the proper application and interpretation of the GLP Principles for the organisation and management of in vitro studies, and to provide guidance for the appropriate application of the GLP Principles to in vitro studies, both for test facilities...

Der Dienstleistungsqualität kommt als Erfolgsfaktor im sich verschärfenden Wettbewerb eine herausragende Bedeutung zu. Bisherige Forschungsarbeiten zu ihrer Messung und Steuerung beschränkten sich allerdings auf die Qualität einer einzelnen von nur einem Anbieter offerierten Dienstleistung....

Aus dem Inhalt: Prüfungsqualität als Forschungsgegenstand - Traditionelle Sichtweise und Erweiterung des Begriffsverständnisses - Prof. Dr. Annette G. Köhler, Handelshochschule Leipzig Prof. Dr. Kai-Uwe Marten, Universität Ulm Konzeption des Systems der externen Qualitätskontrolle in...