In der jüngeren Vergangenheit haben diverse Bilanzskandale in den USA sowie Unternehmensschieflagen und -zusammenbrüche in Deutschland die Diskussion um die Einrichtung und wirksame Ausgestaltung von Systemen der externen Qualitätskontrolle im Berufsstand der Wirtschaftsprüfer neu entfacht....

This paper examines the diffusion of a multinational bank’s quality initiative across functional and geographic boundaries. It demonstrates substantial regional differences in the volume and institutionalization of TQM activities, with slow development and little staying power in the U.S. and...

Academic libraries have endured rapid change in the past two decades that has had repercussions on how they manage their organization and deliver library services. Skyrocketing costs, especially for journals, explosive growth in new technologies, fiscal exigencies caused by a tightening of...

(WP30/02 Clave pdf) The success of any product depends essentially on the response of this products to customer expectations. The companies that accurately respond to consumer needs take a crucial market leadership in an environmental characterized for high competitive, resulting from high...