For many universities and other higher education providers, internationalisation is becoming an integral aspect of their teaching, research and public service roles. And institutions are increasingly operating in a global market in which quality assurance and assessment are particularly...

Preliminaries -- Contents -- List of Tables -- Preface to the Second Edition -- Acknowledgments -- 1. The Need for and Objectives and Benefits of Design of Experiments -- 2. Fads, Potions, Nostrums of the Quality -- 3. A Powerful Tool Kit for the 21st Century -- 4. The Measurement of Process...

Tables and Figures Introduction 1. The New Quality Model: Continuity or Discontinuity? 2. Market Pressures and Quality Consciousness 3. How Much Did You Know and When Did You Know It? 4. It Ain't Rocket Science, But... 5. Casting and Harvesting the Nets 6. Putting It Together 7. Modeling the...