In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and...

The authors estimate the extent to which establishments have adopted six alternative work organization practices. Some 42% of all establishments responding to the 1993 Survey of Employer Provided Training used at least one of these practices, and among establishments with 50 or more employees...

Purpose – Supply chain performance is two‐dimensional: efficiency and effectiveness. The purpose of this paper is to further define and explore the demarcation between supply chain effectiveness and supply chain efficiency. Design/methodology/approach – A case‐study research method is...