Purpose – The exploratory paper investigates the reasons for the adoption or non‐adoption of quality tools in industry. Although quality tools such as statistical process control and failure mode effect analysis are commonly practiced in manufacturing, the same cannot be said for product...

Purpose – A common difficulty for an information technology (IT) department is to focus resources (people) where they can deliver the greatest benefit for the efforts made. It sometimes happens that a bias develops where some departments insist that their projects are more critical than others...