Hajji, Mohamed Karim; Fekih, Asma; Bal, Alperen; Tozan, … - In: Logistics 9 (2025) 4, pp. 1-30
Background: This study deploys the Lean Six Sigma DMAIC framework to achieve systemic optimization of the school subscription process in Tunisia's public transport service, a critical administrative operation affecting efficiency and customer satisfaction across the urban mobility network....