This book shows the value of using measures, with practical advice on, and examples of, implementing them specifically in the oil and petrochemicals industries, and is based on the relevant experiences and investigations of the authors. Strongly oil industry focused, it is, however, expected...

This important new edition considers the strategic aspects of total quality management. It describes the concepts of total quality and provides guidance on how they can be applied to maximise an organisation's operational efficiency

Since the 1960s, quality function development (QFD) has been recognized worldwide as a suitable planning tool for translating customers' needs into product specifications. QFD methodologies, as opposed to traditional quality approaches, are most often cited as essential for advancing the...

A new optimization model for setting the target values of the technical attributes of a product is presented. The framework not only considers customer satisfaction targets, but also the cost target. This enables one to weigh the trade‐off between these two objectives according to his...