1 General questions and concepts -- 1.1 Introduction -- 1.2 Why quality? -- 1.3 What is total quality? -- 2 Reliability in the choice of technology -- 2.1 Quantitative analysis -- 2.2 Qualitative analysis -- 3 Controlling the manufacturing process -- 3.1 Variability in manufactured products --...

1 Quality costing: an introduction -- 2 Definitions of quality costs -- 3 Collection of quality costs -- 4 Reporting of quality costs -- 5 Uses of quality costs -- 6 Case study, company 1 -- 7 Case study, company 2 -- 8 Case study, company 3 -- 9 Case study, company 4 -- 10 Setting up a quality...

Whatever happens, stay focused on your vision, mission and core values, even when other companies are frantically trying to jump on (or off) the Internet bandwagon. That is the core message on how to develop a business strategy when the general business environment is turbulent. Easier said than...

This paper revisits a typical bricks and mortar company that had successfully applied strategy development and deployment methodologies such as Hoshin and QFD to their transformation process. With the explosive growth of the Internet, and the increasingly turbulent economic environment, the...