Purpose – To identify QFD best practices and understand factors that contribute to successful QFD application. Design/methodology/approach – A field research study is presented that summarises the use of QFD in a number of companies operating in Brazil. The paper reports multiple case...

Purpose – This paper introduces a new method to calculate a QFD matrix. Design/methodology/approach – One of the most prominent tools in QFD is the matrix. Matrices represent cause‐effect relationships. Matrices are well‐known in mathematics for representing linear mappings between...

Purpose – Aims to assess the effect of European Union performance directives related to CE marking on the machinery industry of Taiwan. Design/methodology/approach – This paper adopts a questionnaire to collect information. By means of a statistical scheme, performance indices of importance...

Purpose – The exploratory paper investigates the reasons for the adoption or non‐adoption of quality tools in industry. Although quality tools such as statistical process control and failure mode effect analysis are commonly practiced in manufacturing, the same cannot be said for product...