1 General questions and concepts -- 1.1 Introduction -- 1.2 Why quality? -- 1.3 What is total quality? -- 2 Reliability in the choice of technology -- 2.1 Quantitative analysis -- 2.2 Qualitative analysis -- 3 Controlling the manufacturing process -- 3.1 Variability in manufactured products --...

1 Quality costing: an introduction -- 2 Definitions of quality costs -- 3 Collection of quality costs -- 4 Reporting of quality costs -- 5 Uses of quality costs -- 6 Case study, company 1 -- 7 Case study, company 2 -- 8 Case study, company 3 -- 9 Case study, company 4 -- 10 Setting up a quality...