Search Results - subject:"quality function deployment"

Markt - Qualität - Produktion : quality function deployment (QFD) mit betriebswirtschaftlichen Methoden

Köppen, Ralph (contributor) - 1994

Persistent link: https://www.econbiz.de/10004227144

Aggregate Complaint Analysis : A Procedure for Developing Customer Service Satisfaction

Lapidus, Richard S.; Schibrowsky, John A. - In: Journal of Services Marketing 8 (1994) 4, pp. 50-60

Provides an outline for implementing a defensive marketing strategy. Advocates a procedure which combines aggregate complaint analysis and a quality function development tool known as the House of Quality. The combination of these procedures allows marketers to identify common customer...

Persistent link: https://www.econbiz.de/10014905532

Policy Formulation by Use of QFD Techniques: A Case Study

Philips, M.; Sander, P.; Govers, C. - In: International Journal of Quality & Reliability Management 11 (1994) 5, pp. 46-58

The quality function deployment (QFD) theory focuses on customer needs and expectations and methodically deploys them …

Persistent link: https://www.econbiz.de/10014800943

Integrating QFD, AHP and Benchmarking in Strategic Marketing

Hua Lu, Min; Madu, Christian N.; Kuei, Chu‐hua; … - In: Journal of Business & Industrial Marketing 9 (1994) 1, pp. 41-50

function deployment and analytic hierarchy process) and competitive benchmarking to demonstrate how a particular company can … strategic orientation on the perspective of total quality management. Uses two group consensus management techniques (quality …

Persistent link: https://www.econbiz.de/10014843239

Total Quality Management: A Framework for Application in Manufacturing

Mustafa Pulat, B. - In: The TQM Magazine 6 (1994) 1, pp. 44-49

, continuous improvement, benchmarking, responsibility for quality at the source, and quality function deployment. These elements …

Persistent link: https://www.econbiz.de/10015033327

Implementing Quality Function Deployment : A Systems Approach

Kathawala, Yunus; Motwani, Jaideep - In: The TQM Magazine 6 (1994) 6, pp. 31-37

Offers an integrative perspective of quality function deployment (QFD), including its benefits and shortcomings. By …

Persistent link: https://www.econbiz.de/10015033386

Design for Quality in the Shipbuilding Industry

Lyu, J.; Gunasekaran, A. - In: International Journal of Quality & Reliability Management 10 (1993) 4

oriented design (POD) and quality function deployment (QFD) are widely used in many industries. This may be one of the main …

Persistent link: https://www.econbiz.de/10014800901

Process Design

Ferguson, Ian - In: The TQM Magazine 2 (1990) 2

the earliest possible stage in the product development cycle. Examines the role of quality function deployment and …

Persistent link: https://www.econbiz.de/10015033805