The purpose of this study was to investigate the mediation effect of organizational innovation in the relationship between total quality management and business financial performance. The study used a quantitative approach with descriptive and explanatory design. The coffee processing industries...

This study investigates the impact of learning organization principles on the performance and quality of business operations within organizations in Bosnia and Herzegovina. The research aims to identify key principles of learning organizations that significantly influence perceived business...

The hospitality and tourism industry is witnessing unprecedented growth, driven by a relentless pursuit of service excellence and customer satisfaction. In this dynamic landscape, meeting and exceeding customer expectations has become paramount. Customers not only wield significant influence in...

Bidder selection is a complex procurement decision that often surfaces in most project-based industries. The widely preferred institutional logic of low-cost bidder causes quality-related issues and poor revenue generation in the operations and maintenance phase. Therefore, the present research...

Purpose - The aim of the research was to apply the principles of the quality management system in order to establish a framework for implementing quality management practices within the construction industry. Research methodology - The study involved analysing the global experience of certifying...