The changes in market dynamics, customer-to-customer interactions, and the use of artificial intelligence have created a great concern among marketers in understanding customer behaviours such as customer loyalty. Policymakers account for the provision of quality service in terms of subscription...

Higher education institutions throughout the world are facing difficulties from political, economic, and technical causes, demanding the adoption of innovative management techniques and organisational structures to preserve their places in the global market. In this environment, digitization has...

Purpose This study aims to understand the behavior of internal auditors towards quality and analyze if some organizational and individual factors influence internal audit quality. Design/methodology/approach The sample is constituted by Portuguese internal auditors, and the methodology includes...

This paper proposes a conceptual performance assessment tool for evaluating the environmental performance in small seaports. The developed tool is based and built based on a literature review. Ports, depending on their size, tend to have several sustainability and environmental management needs....

Studies suggest that quality management professionals need a range of skills to simultaneously exploit current operational models and explore digital transformation. However, there is limited research on the impact of digitalisation on improvement work, associated practices and the skills and...